Shipping & Return Policy - $8.99 Flat Rate Returns - FREE Exchanges
Shipping Policy - Business Days are Monday - Friday
More Freakin Power will do it's absolute best to ship your items as soon as your order is received and as quickly as possible. Once credit card authorization and verification has been obtained please allow up to 72 hours for processing (excluding weekends and holidays) before your order ships unless otherwise notified. Purchasing expediting shipping does not waive the processing time. Please be aware of all shipping times, holidays and delivery cut off dates when placing your order. Orders outside of the US- please be aware of any duty fees, VAT, currency exchanges and any exchange fees from your financial institution. MFP has no control over your government's fees or currency value. International orders may require additional processing time. MFP will choose shipping carrier and speed when free shipping is selected at checkout (free shipping for domestic customers only) Customer requests for shipping carrier and delivery speed may result in additional charges. Thank you for shopping at More Freakin Power!
Shipping delivery estimates are calculated by the shipper, not MFP. More Freakin Power staff has no control over any delays after the package has been received by the shipper. We will be happy to help you make a claim with the shipping company but MFP does not refund shipping costs for delays caused by the shipper.
45–Day Satisfaction Guarantee
MFP is a crew of fellow sledheads and snow junkies and wants to ensure you are completely satisfied with your purchase. If for any reason you are unhappy with an item you have purchased, you have 45 days within receiving your order shipped confirmation email to request a return or an exchange.
Exchanges are FREE:
- Exchanges are free, you will not be charged for a return label. The MFP crew will do their very best to accommodate all exchange requests.
$8.99 FLAT RATE RETURNS: (Items under 20 pounds only)
- Unlike our competitors, we don't call it "FREE RETURNS" and then charge a fee! There will be no upfront cost to the customer, MFP will provide you with a return shipping label at a flat rate cost of $8.99 (deducted from your return. USA orders only) unless the fault is that of MFP’s in which there will be no fee for the label.
- If your item weighs over 20 pounds, you will be responsibile for the entire amount of return shipping. Simply call or email us before sending your item back so we are aware it is on it's way
- Returns/Exchanges are accepted within 45 days of your order shipped confirmation email.
- You will receive an email with your Return Authorization Number and a flat rate Return Shipping Label after you fill out the Returns Claim Submission form.
- Returns/Exchanges without a Return Authorization Number will not be processed.
- Please include your Return Authorization Number either in or on your return package.
- Returns/Exchanges must be placed in the mail within 15 days of receiving your Return Authorization Number.
- Returns/Exchanges are accepted on all regular priced and select sale items (NOT Clearance Items).
- Products must be returned in their original condition (unworn, unwashed, in original packaging, with tags still attached). If the tags are not attached to the returned item, you will be charged a 40% fee. If the item is used, it will be rejected, you will be able to pay for return shipping to get the item back.
- Kindly use the original shipping carton and pack the item(s) securely to protect it from damage. Please do NOT use the manufacturer’s packaging for a shipping box.
- Damage occurring to an item due to improper packaging will be the customer’s responsibility.
- If a More Freakin Power employee has to spend time cleaning your return; i.e., removing pet hair with a lint roller for an extended amount of time, or deorderizing an item that comes back with strong odors, you will be charged a cleaning fee at a rate of $35 an hour. The amount charged will be deducted from your refund total which will cause your refund to be lower than the original purchase price.
- If it is determined that your returned item cannot be returned to new condition, your return will be refused. At that time you can pay to have the item shipped back to you. MFP will email you an invoice for the return shipping, if the invoice isn't paid within 30 days we will assume you don't want the item back and will properly dispose of it.
- All clearance items appear in the clearance category and are clearly marked “clearance item” on the product page. Clearance items are not eligible for returns/exchanges or price adjustments.
- Electronics, no electronic device is able to be returned, warrantied yes, returned, no.
- Balaclava's are not able to be returned.
- Any item that has been used is not eligible for returns or exchanges.
We will accommodate a one-time price adjustment for an item if it goes on permanent markdown (clearance) within 14 days of your order’s purchase date. A refund of the price difference will be issued back to the original form of payment. Price adjustments will not be accommodated for any items that are part of Flash Sales, short-term campaigns, Black Friday, Cyber Monday or any other temporary sale/promotion. If a price adjustment applied takes your order below the free shipping threshold, the cost of shipping will be deducted from the price adjustment.
Shipping & Handling:
Shipping charges associated with your initial order are not refundable. We offer flat rate return shipping for items that weigh under 20 pounds, $8.99 will be deducted from your return for the Return Shipping Label that we send. If purchasing your own label, please send your return back via a trackable method. MFP is not responsible for packages lost in transit.
Minimum Purchase Based Threshold:
If you received a discount based on a minimum order requirement (BOGO, $500 minimum etc.) and wish to return items resulting in your order value dropping below the minimum requirements, your purchase will no longer qualify for the discount and the value of your credit/discount will be deducted from your refund. Any item returned or canceled due by MFP will be refunded the amount you paid, not the full retail value, if a coupon or promo is used. Ie- Purchase a $15 hat with a 10% off coupon, the amount refunded will be the $13.50 paid, not the $15 value. The fact that I even have to write that makes me lose faith in humanity as a whole.
Gift with Purchase:
During any 'Gift with Purchase' promotion, if you decide to return any of your purchased items, you MUST return the 'free gift' as well, otherwise the full retail value of the 'free gift' will be deducted from your refund.
Once you submit your refund request you will immediately receive an in store credit code worth the exact amount of your refund. This code can be used immdediately to purchase a new item from our store, even before we receive your return item. Once we receive your return, and if you don't use the store credit, your refund could take up to 5 business days for your return to be processed, funds to be transferred and the transaction to appear on your bank or credit card statement. Please check with your bank to determine if there is a pending deposit on your account before assuming your refund wasn’t processed.
Something is Wrong with My Order:
In the unlikely event you received an incorrect order, or a damaged or defective item, please complete the Returns Claim Submission form and specify the issue at hand. An MFP Return Authorization Number is required for all MFP returns and will be sent to you once your claim is approved. Items without a Return Authorization Number will not be processed and will not be returned. We will provide a free return shipping label if the error is the fault of More Freakin Power. All Returns need to be sent to the following address, returns shipped to any other address will not be received, processed, or even seen by MFP staff. More Freakin Power 1856 Wright Street Madison, WI 53704