Shipping Policy - Business Days are Monday - Friday
More Freakin Power will do it's absolute best to ship your items as soon as your order is received and as quickly as possible. Once credit card authorization and verification has been obtained please allow up to 72 hours for processing (excluding weekends and holidays) before your order ships unless otherwise notified. Purchasing expediting shipping does not waive the processing time. Please be aware of all shipping times, holidays and delivery cut off dates when placing your order. Orders outside of the US- please be aware of any duty fees, VAT, currency exchanges and any exchange fees from your financial institution. MFP has no control over your government's fees or currency value. International orders may require additional processing time. MFP will choose shipping carrier and speed when free shipping is selected at checkout (free shipping for domestic customers only) Customer requests for shipping carrier and delivery speed may result in additional charges. Thank you for shopping at More Freakin Power!
Shipping delivery estimates are calculated by the shipper, not MFP. More Freakin Power staff has no control over any delays after the package has been received by the shipper. We will be happy to help you make a claim with the shipping company but MFP does not refund shipping costs for delays caused by the shipper.
45–Day Satisfaction Guarantee
MFP is a crew of fellow sledheads and snow junkies and wants to ensure you are completely satisfied with your purchase. If for any reason you are unhappy with an item you have purchased, you have 45 days within receiving your order shipped confirmation email to request a return or an exchange.
The MFP crew will do their very best to accommodate all exchange requests. In the event you are requesting a newer model/higher value item in exchange, the difference will be billed to you and must be paid prior to the new item being shipped. In the event you are requesting a sale model/lower value item in exchange, the difference will be refunded to your original payment method. Exchange item will not be shipped until the original item is received by MFP staff and determined to be in new/usable condition.
- Return shipping costs are at customer’s expense unless the fault is that of MFP’s in which MFP will cover the shipping costs.
- Returns/Exchanges are accepted within 45 days of your order shipped confirmation email.
- You will receive an email with your Return Authorization Number after you fill out the Returns Claim Submission form. Please allow up to 2 business days for the RA number to be issued.
- Returns/Exchanges without a Return Authorization Number will not be processed.
- Please include your Return Authorization Number either in or on your return package.
- Returns/Exchanges must be placed in the mail within 15 days of receiving your Return Authorization Number.
- Returns/Exchanges are accepted on all regular priced and select sale items (NOT Clearance Items).
- Products must be returned in their original condition (unworn, unwashed, in original packaging, with tags still attached).
- Kindly use the original shipping carton and pack the item(s) securely to protect it from damage. Please do NOT use the manufacturer’s packaging for a shipping box.
- Damage occurring to an item due to improper packaging will be the customer’s responsibility.
- If a More Freakin Power employee has to spend time cleaning your return; i.e., removing pet hair with a lint roller for an extended amount of time, or deorderizing an item that comes back with strong odors, you will be charged a cleaning fee at a rate of $25 an hour. The amount charged will be deducted from your refund total which will cause your refund to be lower than the original purchase price. If it is determined that your returned item cannot be returned to new condition, your return will be refused. At that time you can pay to have the item shipped back to you, or we will properly dispose of it.
All clearance items appear in the clearance category and are clearly marked “clearance item” on the product page. Clearance items are not eligible for returns or price adjustments.
We will accommodate a one-time price adjustment for an item if it goes on permanent markdown (clearance) within 14 days of your order’s purchase date. A refund of the price difference will be issued back to the original form of payment. Price adjustments will not be accommodated for any items that are part of Flash Sales, short-term campaigns, Black Friday, Cyber Monday or any other temporary sale/promotion. If a price adjustment applied takes your order below the free shipping threshold, the cost of shipping will be deducted from the price adjustment.
Shipping & Handling:
Shipping charges associated with your initial order are not refundable. Return shipping charges are the customer's responsibility. Please send your return back via a trackable method. MFP is not responsible for packages lost in transit.
Minimum Purchase Based Threshold:
If you received a discount based on a minimum order requirement (BOGO, $500 minimum etc.) and wish to return items resulting in your order value dropping below the minimum requirements, your purchase will no longer qualify for the discount and the value of your credit/discount will be deducted from your refund. Any item returned or canceled due by MFP will be refunded the amount you paid, not the full retail value, if a coupon or promo is used. Ie- Purchase a $15 hat with a 10% off coupon, the amount refunded will be the $13.50 paid, not the $15 value. The fact that I even have to write that makes me lose faith in humanity as a whole.
Gift with Purchase:
During any 'Gift with Purchase' promotion, if you decide to return any of your purchased items, you MUST return the 'free gift' as well, otherwise the full retail value of the 'free gift' will be deducted from your refund.
Once we receive your return, it can take up to 15 business days for your return to be processed, funds to be transferred and the transaction to appear on your bank or credit card statement. Please check with your bank to determine if there is a pending deposit on your account before assuming your refund wasn’t processed.
Something is Wrong with My Order:
In the unlikely event you received an incorrect order, or a damaged or defective item, please complete the Returns Claim Submission form and specify the issue at hand in the “Message / Return Reason” field.
An MFP Return Authorization Number is required for all MFP returns and will be sent to you once your claim is approved. Please allow up to 2 business days for the Return Authorization number to be issued. Items without a Return Authorization Number will not be processed and will not be returned. Shipping costs are at customer’s expense unless the fault is that of MFP’s in which MFP will cover the shipping costs.
All Returns need to be sent to the following address, returns shipped to any other address will not be received, processed, or even seen by MFP staff.
More Freakin Power
386 County Road M
Grand Marsh WI, 53936